<?xml version='1.0' encoding='UTF-8'?><?xml-stylesheet href="http://www.blogger.com/styles/atom.css" type="text/css"?><feed xmlns='http://www.w3.org/2005/Atom' xmlns:openSearch='http://a9.com/-/spec/opensearchrss/1.0/' xmlns:georss='http://www.georss.org/georss' xmlns:gd='http://schemas.google.com/g/2005' xmlns:thr='http://purl.org/syndication/thread/1.0'><id>tag:blogger.com,1999:blog-4607371583944742118</id><updated>2011-04-21T14:09:46.657-07:00</updated><category term='angry patron'/><title type='text'>Circulation Lady</title><subtitle type='html'></subtitle><link rel='http://schemas.google.com/g/2005#feed' type='application/atom+xml' href='http://nooverdues.blogspot.com/feeds/posts/default'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/4607371583944742118/posts/default?max-results=100'/><link rel='alternate' type='text/html' href='http://nooverdues.blogspot.com/'/><link rel='hub' href='http://pubsubhubbub.appspot.com/'/><author><name>Nightdog</name><uri>http://www.blogger.com/profile/08954122586109204609</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='http://img2.blogblog.com/img/b16-rounded.gif'/></author><generator version='7.00' uri='http://www.blogger.com'>Blogger</generator><openSearch:totalResults>1</openSearch:totalResults><openSearch:startIndex>1</openSearch:startIndex><openSearch:itemsPerPage>100</openSearch:itemsPerPage><entry><id>tag:blogger.com,1999:blog-4607371583944742118.post-4407596952897933955</id><published>2007-05-16T07:23:00.000-07:00</published><updated>2007-05-16T07:33:09.027-07:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='angry patron'/><title type='text'>Handling angry patrons</title><content type='html'>When a patron has been asked to leave the library because of unbecoming behavior, should you continue to answer him as to why he has been asked to leave?  Would it be better to tell him once and then remain silent as he rants and raves?    This happened in our library yesterday and the man was very vocal.  He did leave but not without  loud verbal words that disturbed the other patrons.  Nightdog&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/4607371583944742118-4407596952897933955?l=nooverdues.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://nooverdues.blogspot.com/feeds/4407596952897933955/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=4607371583944742118&amp;postID=4407596952897933955' title='1 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/4607371583944742118/posts/default/4407596952897933955'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/4607371583944742118/posts/default/4407596952897933955'/><link rel='alternate' type='text/html' href='http://nooverdues.blogspot.com/2007/05/handling-angry-patrons.html' title='Handling angry patrons'/><author><name>Nightdog</name><uri>http://www.blogger.com/profile/08954122586109204609</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='16' height='16' src='http://img2.blogblog.com/img/b16-rounded.gif'/></author><thr:total>1</thr:total></entry></feed>
